GOV.UK
This accessibility statement applies to [the service to get information about your DVLA Fleet Scheme vehicles] (https://www.gov.uk/dvla-fleet-vehicle-info ).
This service is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400%
- navigate most of the service using just a keyboard or speech recognition software
- listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or get in touch with our Contact Centre by:
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Vehicles Service Manager anthony.bamford@dvla.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Content that’s not within the scope of the accessibility regulations
- Some links are non-descriptive, of the intended purpose or destination, when navigating out of context. This fails WCAG 2.1 success criterion 2.4.9 (link purpose - link only)
- Some headings do not follow a semantically correct, logical structure. This fails WCAG 2.1 success criterion 2.4.10 (section headings)
PDFs and other documents
This information is provided in our accessible documents policy.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
DVLA is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to Accessibility standards. Our older services are currently being reviewed with the aim to replace them with simpler more accessible services during the next 2 years.
Preparation of this accessibility statement
This statement was prepared on 8th November 2022. It was last reviewed on 8th November 2022.
This website was last tested on 22nd September 2022. The test was carried out by the Digital Accessibility Centre.
We used this approach to test:
- task 1: log in
- task 2: forgot password
- task 3: search vehicle registration number
- task 4: search vehicle identification number
- task 5: filter
- task 6: incorrect vehicle registration number
- task 7: manage users
- task 8: contact us
- task 9: redirects
- task 10: CSV
